Reference

hotel99 Terms & Conditions For Your Account

Clear account steps, phone verification and named wallet rules make the hotel99 Terms & Conditions easier to follow before you enter the lobby.

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hotel99 hotel99 Terms & Conditions For Your Account
TERMS SUPPORT

Get Terms Help Before Account Access

A clear contact path matters when a clause affects your account or wallet status.

Account access Use the policy contact route shown beside account access when a phone verification step…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference and the wording…
Policy changes When you want to question a clause or request a wording change, identify the…
ACCOUNT SAFEGUARDS

How hotel99 Handles Policy Records

Terms work properly when account records are handled in a way you can understand.

Data handling

We use account details to match phone verification, access requests and payment records under the Terms & Conditions.

Cookie choices

Cookies may retain session choices needed while you move from account access to the policy page.

Account security

Keep your password, phone access and verification messages private.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a transaction to the correct account.

Record retention

We retain account, transaction and policy-contact records for operational checks, dispute handling and legal requirements.

Change requests

To request a correction or question how a clause affects you, name the relevant section and describe the requested outcome.

Terms & Conditions Questions For hotel99

These Terms & Conditions answers address the account questions that usually matter before access begins. We cover eligibility, payment records, personal data, cookies, policy changes and the route for raising a concern. Read the current wording as well as these answers, because the agreement controls if a detail changes.

They cover your account details, phone verification, permitted access, wallet ownership, payment records, personal data, cookies, policy changes and account restrictions. They also explain how to contact us about a clause or record. Access depends on local law, so check your local position before opening an account.

Access is available where local law permits and where you meet the account conditions stated in the current Terms & Conditions. You must provide accurate details, complete the required phone verification and use an account and payment route that belongs to you.

The payment clauses apply to DANA, OVO, GoPay and QRIS, along with bank transfer and virtual account routes. Use your own payment details, keep the reference, and contact us with the receipt if a transaction does not match your account record.

We use personal data for account access, phone verification, payment matching, security checks and policy requests described in the Terms & Conditions. We retain records for operational, dispute and legal needs, and you can ask us to check or correct an applicable detail.

You can send a policy request through the account contact route, naming the exact clause and explaining the change you seek. A request does not alter the agreement by itself. We may verify your account before discussing protected details or recording a correction.

Read the access and verification clauses first, then contact us with your registered phone number, device detail and any displayed message. Do not create another account to bypass a restriction. We will explain the relevant policy path where local law permits.

Use the policy contact route connected to your hotel99 account and include the transaction reference or clause involved. Keep DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipts available. We can then separate a payment record question from a contractual dispute.

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