Reference

hotel99 Privacy Policy For Your Account

Clear data choices help you decide what happens when you open an account, verify a phone number or enter the lobby from Indonesia.

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hotel99 hotel99 Privacy Policy For Your Account
CONTACT THE TEAM

Wallet Receipts Reach Our Support Route

A direct support path matters when a privacy question sits beside a payment receipt or account login.

Account privacy request Send a request through the account support route when you want to ask what…
Payment record question If your question concerns DANA, OVO, GoPay, QRIS, bank transfer or a virtual account…
Access or deletion request Use the same support channel to request a copy, correction or removal of eligible…
HANDLING YOUR DATA

How hotel99 Handles Device And Account Data

We keep this policy practical: data handling follows the account action that created the record.

Account creation

When you open an account, we use the contact details you submit to create the profile and send account-related messages.

Device signals

A browser or phone can provide sign-in time, operating details and security signals.

Cookie controls

Cookies can keep a session active and remember a choice made on the policy page.

Wallet matching

For DANA, OVO, GoPay and QRIS, we keep the payment reference, amount status and account link needed to reconcile a…

Retention periods

We keep account, security and transaction records only while they serve the stated operational or legal purpose.

Your data request

You can ask about access, correction, deletion or the use of your data through the account support route.

Privacy Policy Answers For Your Account

These Privacy Policy answers cover the searches we hear most often from Indonesian account holders. They explain the practical steps for checking data, changing details, handling cookies and asking about wallet records. If your question concerns a specific account event, contact us through the support path connected to your hotel99 account so we can check the correct record.

It covers account details, phone verification, login and device signals, cookies, support messages and payment references. It also explains retention, security access and your request options. Game activity such as opening Sic Bo or rocket168 may appear as an account event when needed for security or support.

We use your phone number to create or connect your account and may verify it before account access. This helps prevent a privacy response from reaching the wrong person. If the number changes, contact support with the account-linked email so we can explain the available correction step.

Yes. The policy covers the transaction reference, status and account connection needed for DANA or QRIS reconciliation. The same approach applies to OVO, GoPay, bank transfer and virtual account records. We do not need your wallet PIN or password to investigate a receipt.

You can request a correction through the account support route. Include the account-linked phone or email and identify the detail that appears wrong. We may verify control of the account before changing it, particularly where the correction could affect phone verification or payment matching.

Cookies can maintain a browser session and store a policy choice, which may reduce repeated prompts on the same device. Browser settings let you remove or block them. After removal, you may need to sign in again, and some account continuity functions may not work.

We retain each record while it is needed for the purpose that created it, such as account security, transaction matching or a legal duty. When that purpose ends, we remove, anonymise or restrict the record unless another valid requirement calls for continued retention.

Yes, send an access or deletion request through your account support route. We first confirm the request is connected to you, then explain what can be supplied or removed. Some security and payment records may need to remain for account protection or a legal requirement.

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