Reference

Legal terms for your hotel99 account

hotel99 puts Legal terms, account rights and access conditions beside the steps you use to enter the lobby.

Local-law accessClear account termsData request pathPayment record rules
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hotel99 Legal terms for your hotel99 account
POLICY CONTACT PATH

Get help with Legal account questions

A clear contact path matters when a Legal question affects your account or payment record.

Account access Use the account help path when you need Legal clarification about phone verification, an…
Payment records For a Legal question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account…
Policy changes If you want a term clarified or a personal-data request routed correctly, contact us…
DATA HANDLING

How hotel99 manages Legal duties

Legal handling is easier to understand when each account action has a defined record.

Account data

We handle the personal details needed to create and maintain your account, including the registered phone number used for verification.

Payment data

DANA, OVO, GoPay and QRIS references help us match a payment record, while bank transfer and virtual account details support…

Cookies

Cookies can keep your selected account path and security state working between pages.

Account security

Phone verification is part of the access process, and security checks can apply when account details or payment records are…

Record retention

We retain account, payment and policy-request records for the period needed to operate the account, address disputes and meet applicable…

Change requests

You can ask about correcting account data, receiving a copy or closing the account through the stated policy contact path.

Answers about hotel99 Legal terms

These Legal answers address the questions we expect you to ask before opening an account or requesting a change. They cover access, data, cookies, payment records and contact steps in practical terms. If your circumstances differ from the examples, use the policy contact path with your registered account details. Access depends on local law, and the wording shown on your account remains the relevant source for your request.

The hotel99 Legal page covers account creation, phone verification, local-law access, payment record handling, cookies, security checks, retention and requests to change or close an account. It also explains how to contact us when a policy term affects your access or a transaction record.

Access depends on local law and your location. You must decide whether access is permitted for you before opening an account. We may apply a phone or account check, and a connection from Jakarta, Yogyakarta or another Indonesian city does not replace the local-law requirement.

Phone verification helps connect the account to the details you provide before account access and helps protect later changes. If your device shows a verification issue, use the account help path with the registered number. Do not send your password, wallet PIN or one-time code.

We use DANA, OVO, GoPay and QRIS references to match payment activity with the correct account record. For a Legal request, provide the date and receipt reference rather than a wallet password. Bank transfer and virtual account records may require the same matching details.

Yes, you can ask about a copy or correction through the policy contact path in your account area. Identify the data or record concerned and contact us from the registered account details. Where local law permits, we will explain the identity check and the next step.

Cookies can preserve a security state or account path, but your browser controls remain available. If you clear cookies, you may need to verify your phone again. The Legal terms describe cookie purposes and the way a request can be raised if a cookie setting affects access.

Request closure through the account policy contact path and use your registered details so we can confirm ownership. We may retain some account or payment records where local law requires it. The response will explain any remaining record duty and the effect on future access.

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